Everything you might ask before onboarding your practice.

Surgery Care is an app your surgical practice hands to every patient having an operation. It carries a bounded ninety days of care: the weeks of preparation before, the day itself, and the recovery afterwards.

Your practice appears to patients as your own practice. Surgery Care is the software behind it.

There is a single Surgery Care app in the App Store and on Google Play. Signing in decides what it is.

A patient sees messages, Atlas, health data, appointments, surgery prep, post-op instructions and medications. A surgeon, PA, admin or office staff member sees an inbox of drafts to review and approve, the day-of-surgery timeline, appointments and 30-day patient history.

There is no separate provider portal to roll out and no web login for patients to forget.

Surgical practices — the surgeon, their team, and the patients they operate on. If your patients call the office with pre-op questions, if families phone the desk on surgery day, and if patients drift out of contact after discharge, this was built for you.

Neither, and that is deliberate. An EMR runs your practice — billing, results, the chart that follows a patient for life. Surgery Care runs one patient’s operation: your instructions, your protocol and your voice, carried through the ninety days around surgery.

There is no Epic or other EHR integration, which also means no integration project and nothing to ask your IT team for. A practice can be live with its next patient.

The longer answer, including what a hospital EMR structurally cannot do for a solo or small practice, is on the Why Surgery Care page.

No — and that is deliberate. We shipped one, patients did not use it, and we are retiring it rather than maintaining a surface nobody wanted. The app is the product.

A patient’s care opens when your office enrols them, runs a cadence of check-ins across the weeks around the operation, and then closes — ending with a satisfaction survey. Ninety days is the default; the length is a practice setting, and your staff can extend an individual patient who needs longer.

It is not an open-ended inbox that accumulates forever. Each surgery is a finite piece of work with a beginning and an end, which is how surgical care actually behaves.

The app follows the patient’s actual state. Surgery prep is open only while the patient is pre-op and closes the moment surgery starts. Post-op instructions appear only once surgery has genuinely happened. If a surgery is cancelled, both close.

Nobody has to remember to switch anything, and patients are never reading instructions meant for a different week.

Because your office reads those ticks as a clinical-readiness signal. A confirmed tick is a statement of fact — “I stopped my blood thinners” — not a toggle someone might have flipped by accident. Ticks are one-way and confirmed for exactly that reason.

The operating surgeon advances a timeline on their phone as the day progresses: In surgery, then the outcome, then In recovery and Discharged.

The outcome step is a clinical choice rather than a checkbox — completed successfully, completed with issues, or cancelled. Recording a good outcome sends the family the reassuring note on its own. The other two do not: they wait for the surgeon, because a machine should never be what tells a family something went wrong.

Every milestone that does fire reaches the family contacts the patient consented to, by text and email, together with a private timeline link that needs no login and no app. That link is served from your practice’s own domain, so the message a relative receives comes from you rather than from a company they have never heard of. The waiting room stays informed without calling the front desk.

The patient does, contact by contact and channel by channel. Text and email are separate permissions, and both start switched off until the patient turns them on — nobody is contacted because somebody forgot to opt out.

Contacts receive milestone updates and the timeline link. Nothing else about the patient is shared with them.

Atlas is the AI assistant inside the app. It drafts answers from your practice’s own knowledge base — your prep sheets, post-op instructions and FAQs — not the open internet.

Atlas drafts; your people decide. Every reply it writes waits in a provider’s review inbox until a member of your team approves, edits, or discards it. Nothing auto-sends, and this is not a setting that can be switched off.

The approved reply, in the app, timestamped and attributed — so the patient knows a person at your practice stood behind the answer.

Yes. Before anything about their care reaches the AI service, the patient is shown who processes it, exactly which details are sent, and which are never sent. Until they agree, the assistant does not run — and the block is enforced on our servers, not just hidden in the app.

They can turn it back off at any time from Settings. Everything else — messages, appointments, their recovery timeline, their instructions — keeps working exactly as before.

Surgery Care runs on HIPAA-compliant infrastructure, with signed business-associate agreements covering both the company that hosts our systems and the company that provides our AI. Your patients are walled off from every other practice’s. Every access to patient information is recorded, and information is encrypted on its way to us and while it sits with us.

We do not claim a HIPAA certification, because no such certification exists. We are happy to walk your compliance reviewer through the specific controls in as much technical detail as they want.

No. The separation sits underneath the application and applies to every request, rather than being a rule the software has to remember to follow each time. A mistake in one feature cannot spill patients across the wall.

There is no setting that turns this off, and no view anywhere in either app that crosses it.

Both apps carry a biometric lock — Face ID, Touch ID or fingerprint — as an automatic-logoff safeguard, alongside session timeouts. There is a device-passcode fallback so a patient is never locked out of their own instructions.

With the patient’s permission, the app reads steps, sleep, resting heart rate and heart-rate range from Apple Health and Health Connect, so recovery is observed rather than self-reported.

Three steps: we stand up your practice with your branding and staff accounts, we load your instructions and FAQs as Atlas’s knowledge base and the app’s content, and your staff begin enrolling patients. No new servers and no integration project.

Surgery Care is early. It was built from day one to hold many practices side by side, each sealed off from the others, and it is live in production with one surgical practice today. We are looking for the next few practices — ones that want a say in what gets built.

Pricing depends on your practice’s size and surgical volume. Reach out through the contact page and we’ll walk you through it.